A story is more interesting when told by someone and, even more so, when this is done through interaction. It was with this in mind that UNHCR, in partnership with Facebook, took the initiative to have a chatbot to talk about refugees and help those in need. By talking to Salam Nuri, it is possible to experience part of the pain of being forced to leave your family to seek less miserable conditions, and become aware of the cause of refugees.

There's nothing better than finding out about the status of your product directly from the brand that produced it. Canon do Brasil thought of its chatbot exactly to help support cameras and printers. The assistant answers questions ranging from recurring questions about equipment configuration to guidance related to technical assistance. The service not only made life easier for the end customer, but also for Canon itself, who had a significant reduction in the telephone service queue and in the number of emails received.